Having troubles getting an order placed due to issues at checkout?
You're in the right place, read below to find some quick and easy tricks that might help!
Transaction Problems:
(Please contact us at orders@sock-dreams.com or by calling (888) 717-6257 M-F between 10am-3pm PST if the issue persists for further support)
- AVS:
Try another payment type, such as PayPal, AmazonPay, GooglePay/ApplePay or Venmo.
- Risk Thereshold:
Please wait 5 minutes or more before attempting your transaction again or opt for a different payment type, such as PayPal, AmazonPay, GooglePay/ApplePay or Venmo.
- Do Not Honor:
Your bank is unwilling to accept this transaction. Please contact your bank for more details regarding this generic decline.
- Limit Exceeded:
The transaction attempt exceeded the limit of your account. Please try your transaction with an alternative payment method (PayPal, AmazonPay, GooglePay/ApplePay or Venmo) or contact your bank for more details.
- Card Issuer Declined CVV:
Invalid security code entered, please review the CVV number and attempt your transaction again. If the decline persists you may need to contact your bank.
- Processor Declined - Fraud Suspected:
Your bank suspects fraudulent activity, please contact your bank for more details.
- Transaction Not Allowed:
Your bank is declining the transaction for unspecified easons, possibly due to an issue with the card itself. Please try your transaction with an alternative payment method (PayPal, AmazonPay, GooglePay/ApplePay or Venmo) or contact your bank for more details.
- Declined:
Your bank is unwilling to accept this transaction. For credit/debit card transactions, you will need to contact your bank for more details regarding this generic decline; if this is a PayPal transaction you will need to contact PayPal.
Address Problems:
- Please Specify A RegionId in the Shipping Address:
Navigate to your Sock Dreams Account and click on "Address Book." From here you can alter your saved addresses and add new shipping/billing addresses. Then, navigate back to checkout and try your order again.
