Frequently Asked Questions

PLACING AN ORDER
  • Can I place an order by phone?
  • Do you accept international orders?
  • How do I enter my college or university’s address?
  • How do I pay?
  • How do I send a Gift Invoice?
  • I need to order more socks than seem to be available! Do you have more?
  • Why was my international order split into two packages?
  • Will I receive an order/shipping confirmation?
SHIPPING
  • How are orders shipped?
  • How much will I be charged for International shipping?
  • Why does international shipping take so long?
  • Why was my international order split into two packages?
  • Will I receive an order/shipping confirmation?
OTHERS
  • Can I be a sock model?
  • Can I use your photos?
  • Can you send me a catalog?
  • Do you have a loyalty program?
  • Do you have gift cards?
  • Do you have socks for kids?
  • Do you have socks for men?
  • Do you have wishlists?
  • Do you offer bulk discounts?
  • Do you offer wholesale?
  • Is your site secure?
  • What happened to your Special Collections?
  • What is my tracking number?
  • What should I do if my tracking information shows “Delivered”, but my package does not arrive?
  • What size should I get?
  • When are you restocking?
  • Where did you get your shoes?!?
  • Why does my tracking information show that my package is “Undeliverable” or “Returned to Sender”?
  • You have a store?!?