Frequently Asked Questions
- You have a store?!?
- When are you restocking?
- I need to order more socks than seem to be available! Do you have more?
- Do you offer bulk discounts?
- Is your site secure?
- How are orders shipped?
- Do you accept international orders?
- How much will I be charged for international shipping?
- Why does international shipping take so long?
- Why was my international order split into two packages?
- Do you have gift cards?
- Do you have wishlists?
- How do I pay?
- What is your return policy? How do I make a return?
- Can I place an order by phone?
- Will I receive an order/shipping confirmation?
- What or where is my tracking number?
- What should I do if my tracking information shows "Delivered", but my package does not arrive?
- Why does my tracking information show that my package is "Undeliverable" or "Returned to Sender"?
- How do I enter my college or university's address?
- Can you send me a catalog?
- Do you offer wholesale?
- What size should I get?
- Do you have socks for men?
- Do you have socks for kids?
- Can I be a sock model?
- Where did you get your shoes?!?
- Can I use your photos?
You have a store?!?
Our retail shop is open 11 AM - 6 PM, 7 days a week, and is located in the heart of the historic Sellwood neighborhood at 8005 SE13th Ave, Portland OR 97202. Parking is plentiful and there are many places to eat, shop, and explore in the vicinity. Please note that our shop does not have the exact same inventory as our website and even has some exclusive items of its own!
When are you restocking?
It depends on the style. We deal with many suppliers and receive deliveries nearly every day. But we cannot always get what we want when we want it, and sometimes suppliers discontinue things forever. Please sign up to be notified when an item returns and you'll get an email the same day we add our fresh stock!.
I need to order more socks than seem to be available! Do you have more?
If there are fewer than 12 of the item available on the drop-down quantity menu, then sadly that is all we have! Just let us know what you're looking for and how many you'll need, and we'll gladly alert you when we have more in stock. If the quantity shows that 12 are available and you need more than that, please call or email us for an inventory quote and further assistance.
Do you offer bulk discounts?
We do offer some bulk discounts depending on manufacturer and quantity. Generally, our discount is 25% off a minimum order of 4 dozen or more of one specific item and color. We require a 50% down payment on bulk orders, and we offer free shipping to U.S. addresses. If you're interested in placing a bulk order of 48 pairs or more, please email us with the following information:
1. Your full name (including your organization's name, if it's for an organization)
2. Requested item (name/color/quantity)
3. Shipping address
4. Date by which the items are needed
5. Contact information (name, address, email, and daytime phone number)
Is your site secure?
Absolutely. We do not ask for any personal information until you are on a secure page with a lock icon in the lower right corner of your browser. We never sell any information about our customers to anyone, ever, and we will not add you to any mailing lists.
How are orders shipped?
We ship in plain 100% recycled poly-mailers. Domestic orders ship with the U.S. Postal Service. Please see our shipping information page for details.
Do you accept international orders?
We do ship internationally to most countries. We require PayPal as payment for orders placed outside the U.S. and Canada; there are no exceptions at this time. Please see our shipping information page for details.
How much will I be charged for International shipping?
We now offer a Flat-Rate International shipping option at just $5 for all international orders. Additionally, we offer an Express International shipping option. The charge for this speedier delivery method is calculated based on the weight of the parcel and the destination. Estimated shipping times do not include Customs processing, which can take weeks and is completely out of our control.
There is a simple way to see the exact cost of the Express International shipping method prior to issuing payment:
1. Add the items you wish to purchase to the shopping cart on our website.
2. Click “Continue to Checkout” button and log in or choose “Checkout as Guest” if you do not have an account with us.
3. Enter your address, including the correct country and postal code (if applicable).
4. Click “Continue Checkout”. All international shipping options will be listed along with the exact fee for each service.
No payment information is required to view these shipping quotes.
Why does international shipping take so long?
We have selected the shipping options that we believe provide the best combination of value, speed, and reliable delivery. Faster options cost more; cheaper options are less reliable. Beyond transit times, international orders are commonly delayed by the Customs and Inspection service of the destination country. We cannot guarantee the delivery time of international orders. If you need your socks by a specific date, please email email@example.com and let us know. We’ll do what we can to get you your socks on time!
Why was my international order split into two packages?
Our international carrier has a weight limit of 4 pounds. If your order was 4+ pounds then it was split into two orders and will have two separate tracking numbers.
Do you have gift cards?
We offer plastic gift cards in the set amounts of $10, $25, $50, and $100. We can send them to either you or a recipient of your choice. We also offer email gift cards in any amount you like. Gift cards do not have to be spent all at once; you can use a gift card over and over til you've spent its full amount. Our gift cards never expire, so you may use them at your leisure.
Please be aware that e-cards are sent via email upon purchase. If you wish for your gift to arrive at a later date, please enter your own email address as the “Recipient’s email address”. The emailed gift certificate will then be sent directly to you, allowing you to forward it on at your discretion. If you require further assistance, please don’t hesitate to contact our Customer Service team, and we’ll be happy to help.
Do you have wishlists?
We do! Create and verify an account with us (if you haven't already), then click "wishlist" at the top of any page of our website to view, edit, and link to your very own personal list of sock dreams. You can add items to your wishlist by clicking "+ add to my wishlist" on the product page for that item. You can even add individual colors and sizes separately.
How do I pay?
We accept Visa, Mastercard, Discover, and American Express cards online and by phone. You can also pay through PayPal, even if you don't have a PayPal account. (Once you're on the PayPal payment screen, you can either log in to your PayPal account or click "Don't have a PayPal account? Pay with your debit or credit card as a PayPal guest.")
What is your return policy? How do I make a return?
Please see our returns information page for full details.
Can I place an order by phone?
You sure can! Just give us a call during our listed customer service hours, or leave a message with your name, number, and the best time for us to call back. Please note that there is a $5 handling fee for orders placed by phone.
Will I receive an order/shipping confirmation?
You should receive an automatically-generated order confirmation email as soon as your order is placed, as well as a shipping confirmation email (including a tracking number) once the stamp is printed for your order, but if there was a typo in your email address or you have a strict spam filter, you might not receive those emails. Sometimes email can be delayed on the server, or it may be hiding in your spam folder, so please be sure to check your spam folder before contacting us.
What is my tracking number?
Your tracking number is at the top of your Shipping Confirmation email. Please check your spam filter if you don’t see it! The email should look like this:
What should I do if my tracking information shows “Delivered”, but my package does not arrive?
For some reason USPS will often declare a package delivered a day or two before they actually deliver it. You can also check with your neighbors or leasing office to make sure it hasn't simple been misdelivered. If it has been more than 48 hours since your tracking number updated with “Delivered” and no package has arrived, please email firstname.lastname@example.org. It is also a good idea to contact your delivering post office and ask to speak to the mail carrier, who might remember what was done with the package. Use the USPS Post Office Locator to find the number of your delivering post office (do not call the 800-number as you want to talk to your local office directly).
Why does my tracking information show that my package is “Undeliverable” or “Returned to Sender”?
There are a few reasons your package might be “Returned to Sender”: an “Insufficient Address”, a new delivery person who is unfamiliar with your route, your package was compromised or damaged, or your delivery person felt there was no secure place to leave your package.
We are not notified of packages being Returned to Sender until the package actually arrives at our warehouse. Occasionally, a post office will hold an undeliverable package for two weeks while they attempt to contact the addressee. You may wish to contact your delivering post office to check on your package’s status as soon as you notice it is marked for return. Use the USPS Post Office Locator to find the number of your delivering post office (do not call the 800-number as you want to talk to your local office).
The mail carrier usually writes the reason the package was undeliverable on the package. When we receive it back at our warehouse, we’ll see this note contact you to correct any problems and arrange for a second delivery attempt. You may also choose to have your order refunded at this time.
Returned to sender orders generally arrive back at our warehouse in two weeks, but some do take a month or more.
How do I enter my college or university's address?
Check your student handbook for your institution's guidelines for sending and receiving mail through USPS. You may also find this information on your school's website. If you cannot find this information in either place, please consult someone in your main office. Many schools have a slightly different way of formatting their addresses, and you will need to enter it in as they instruct you to in order to avoid issues with delivery.
Can you send me a catalog?
In the interest of reducing our environmental impact, we do not offer a paper catalog. However, you can see our full selection of 1000+ items right here on our website, which will always be the most current listing of our products.
Do you offer wholesale?
We now offer wholesale from January through the middle of November! Many of our items come from other wholesalers, so we cannot offer a wholesale discount on the sale of those items. We work with small U.S. mills for our private lines of DreaM Stockings & Dreamer Socks, and we do not mass-produce our socks. Wholesale accounts are accepted on a case-by-case basis. If you are interested in applying for an account with us, please contact us for more information.
What size should I get?
If a style has size options available, they will be listed on the product page in the drop-down sizing menu. A few styles have a separate page for each size (due to different product numbers or colors available), but in those rare cases, a link to the other size will be included on both pages. Sock sizing can be a tricky beast, and there are many differing opinions about comfort among our variously-sized customers. Here's our official sizing page, for reference. Use your own best judgment, and remember: everyone is shaped differently, and industry-defined dress/pant sizes or labeled weight limits really have very little to do with how things fit in terms of inches or centimeters. If you want to know more about a certain style's sizing, just let us know all of your relevant measurements (thigh, calf, hips, etc.), and we'll be happy to help you find styles that will fit you best!
Do you have socks for men?
Although we consider all of our products to be unisex, we do have a category for men's socks. Socks found in this section were designed with men's feet in mind, but can be worn by anyone with the feet to fit them.
Style is in the eye of the beholder...
Wear what you enjoy & enjoy what you wear!
Do you have socks for kids?
Sizing for children's socks can be extra tough, since it needs to accommodate a whole range from infant to teen-- we'd need a whole new stock room just to store all those little socks! We offer a handpicked selection of socks for babies and kids.
Can I be a sock model?
Here at Sock Dreams, we believe the best way to know our products is to wear them ourselves. So we all wear them, and we take pictures of each other wearing them for our website; almost all of the models you see in our pictures are Sock Dreams employees. Sometimes we share the joy of being a sock model with our friends online, and we are always accepting fan pictures on our Facebook page. If your picture makes us especially happy, we may use it on our website or social media pages in the future!
Where did you get your shoes?!?
Since we have worn so many, many shoes, this can be a challenging question to answer! Lots of our shoes were found at secondhand stores over the years, so they're regrettably untraceable or have been discontinued by now. Plus, we have some pictures of customers mixed in here and there, and who knows where they got their shoes? We now have a Sock Journal post to identify some of our more asked-about shoes, and if what you're looking for isn't covered there, you can always email us with a link to the picture, and we'll see if we can find you an answer.
We do not have any exclusive deals with shoe retailers, and we do not have any intention of selling shoes in the future (at least, not online).
Can I use your photos?
If you’d like to use our images on your blog, social media, etc., we require credit and a link to be included with the image:
Image © SockDreams.com
Images must not be altered in any way. If you would like to use our images in print media (magazines, newspapers, etc.), please contact our Public Relations Department at email@example.com for permission and print-ready files.
If your question hasn't been answered by our FAQ, please don't hesitate to contact us!