Fine tuning
Nope, no new pictures yet, not that we haven’t taken any, I’m just focusing on the many details of our new situation before allowing myself time to edit images. You take so many things for granted until your situation changes, little details like having the time & date on the invoices, not the time you printed the order or the time the customer first started filling their carts, but the actual time and date they completed their order. Everything from the way we enter our orders to track our daily sales in Excel to the way shipping labels are printed and completed orders are filed has changed in some way and who likes change? especially in November… Thankfully so many things have been simplified for us that the time and efforts to figure out and learn new routines so close to the holiday season is not so bad. Everyday we get a bunch more socks inventoried (but only after getting the days orders filled and passed to shipping) so there is still a chance of selling something we don’t have. By next week there should be little to no chance of that which, in itself, will be a huge relief to us. You know how sad you are when you order something only to find out they/we don’t have the item you wanted most? some days we have to call and/or email several people with this bad news, it’s depressing for us because we hate running out and disappointing you, plus it takes alot of time that could be better spent on other sock related tasks (like taking pictures ~;) Do you know why I always use a ~ in my smileys? because I have naturally wavy hair and every since I was little I usually have a loose strand somewhere between my nose and my ear. That silly smiley I do on your invoices with three wild hairs? my first water painting when I was two-ish was eyes, smile and what my mom would later love to relate regarding my hair “coo-ey hai hai” yes, apparently that is what I called it as a wee one and it rhymes with gooey hey hey.
Okay, back to business for a minute. Those invoices, the first batch came out without their description because even though I saw invoices in my testing I kinda overlooked how they only had a part number, color, price & quantity. As soon as I spotted them (after printing nearly a hundred orders) I reported this to developer Dan and within minutes he fixed it and we could see exactly what was on each and every order. Then we started noticing how the colors and descriptions were redundant because the new system took the old system and migrated it in parts that work brilliantly but need rewriting on our end. So we will work on updating those so they make more sense while we get everything else in place. Many orders will not be arriving as quickly as usual between our first couple of days of newness and Saturday being a postal holiday. I’ve really been enjoying picking out your special socks! I have to tell you though, most of you are getting the same thing (in different colors that may or may not have been affected by your fav color) some are getting other styles because we might’ve had something I really thought you’d love based on your all time fav. If we somehow manage to miss your special socks because we’re not used to the new special instructions section let us know when your order arrives, and no cheating, I kept a list of who got what ~;)
Details, details, so many of them right now, but I sure do enjoy seeing such significant progress, I now love my job more than ever and am really excited about the future. Please continue to comment on any issues you are having with the new shopping cart and feel free to praise us shamelessly and generously…
a little sunshine goes along way in a rainy windstorm.
November 12th, 2006 at 6:13 pm
Wow, you guys sure have your hands full! But I have great news! (for me at least) I got my first order from sock-dreams on Saturday (my birthday!) I got rainbow OTKs, pink/purple stripes, pink/fuchsia stripes and Sorcerer Socks in red/gold (which are AMAZINGLY comfortable, btw) And I just thought I’d let you know, I’m no longer a completely ignorant fan. I have SOME socky experience now!
November 12th, 2006 at 8:45 pm
you know, when it’s all summed up like that, the the cart issues don’t seem nearly as stressful as they did before… now they just seem like minor wrinkles that need to be ironed out… i wonder if i’ll feel the same way when i get to work on monday…? :D
November 13th, 2006 at 11:48 am
You guys are doing an amazing job. I’m still waiting anxiously for my socks to arrive, but I’m patient cause I know you guys are swamped! I check this site every day, just to see what’s new cause I love ya’ll so much
November 13th, 2006 at 2:08 pm
Again and again, every experience here is just delightful, and sometimes better than I had expected. I just received my socks today–already!–and thank you so much for going out of the way with the little treats, even though you had to send mine out separately, but that just builds up the anticipation even more. I can’t wait to see it! It’s too bad I don’t live out there, I’d bake for you all and bring you yummies. =D
November 13th, 2006 at 9:09 pm
oohhh. I really hope you have the gc’s ready in the next few days b/c I want to add them to my bday list, which is next week!
November 13th, 2006 at 11:17 pm
You know, I’m such and addict I’ll take any excuse. I ordered just a fortnigth ago, but I talked myself into that I really needed to try the new system so that I could order some more :)
November 14th, 2006 at 5:44 am
Blah. Umm, I’m getting a 404 error thing when I try to get to the O Yummies… I’m thinking this stages a problem? Lol, just thought I’d let ya know.
November 14th, 2006 at 11:35 am
SPARKLY NETS RAWWWWWKKK! me-OW!
November 14th, 2006 at 12:43 pm
I didn’t get my special socks, I replied to my confirmation email, and the response I got back was just the same email I sent. Did you get the email, or should I try again?
November 14th, 2006 at 1:53 pm
Nevermind, it was just my email being weird. :)
November 14th, 2006 at 3:11 pm
Do you have Hotmail? it is the only one that seems to be having trouble with our HTML emails, but our developer Dan is going to fix it soon…
November 14th, 2006 at 3:12 pm
Oh, wait I misread your message, we are sending your special socks today ~:D
November 14th, 2006 at 6:53 pm
what are these special socks?
November 14th, 2006 at 8:19 pm
The answer lies in the sock journal in a post below and will only be available for a few more days…
November 14th, 2006 at 9:58 pm
hmmm… how did I miss that.
November 15th, 2006 at 1:23 pm
When you say the special socks would only be available for a few more days, did you mean that the instructions would only be up that long? Or did you mean that if we order after a few more days, we can’t get any?
November 15th, 2006 at 1:54 pm
Heehee, I got my order today! Everything looks scrumptious, including the new special socks! :D
November 15th, 2006 at 1:59 pm
I got my order today too! Yay for special socks! They ROCK! :) Thank you for fulfilling all my sockie needs. ha ha ha ;)
November 15th, 2006 at 9:52 pm
It’s fixed. Sorry about that. We were adding some features.
November 16th, 2006 at 8:23 am
I got my order yesterday! There was a little delay because one of the socks I ordered was out (I’m not complaining, Niqkita said the inventory wasn’t implemented yet so I knew it might happen) but Niqkita contacted me and I was able to change colors and get my order pretty fast anyway! And the surprise socks are great, too! :)
November 16th, 2006 at 11:00 am
Okay, today’s issue, Mozilla, if you are having problems placing an order and are using mozilla try IE, it seems to be fine and we are working to get this corrected ASAP…
November 16th, 2006 at 11:40 am
I ran home on my lunch break today to see if my socks arrived and they had! The Super Dreamy socks are amazing, along with my surprise socks!
November 16th, 2006 at 8:59 pm
yeah, that was the issue I was referring to. It’s fixed now, if it still doesn’t work, try clearing your cart. As far as I know it was only happening with Mozilla/firefox.
November 16th, 2006 at 10:51 pm
PS. it wasn’t a firefox vs ie problem. It was a problem for anyone who had stuff in their cart but didn’t finish the order. Again it’s fixed now.