~ Sock Dreams ~

Customer Service

Frequently Asked Questions

You have a store?!?

Our retail shop is open 11 AM – 6 PM, 7 days a week, and is located in the heart of the historic Sellwood neighborhood at 8005 SE13th Ave, Portland OR 97202. Parking is plentiful and there are many places to eat, shop, and explore in the vicinity. Please note that our shop does not have the exact same inventory as our website and even has some exclusive items of its own!

When are you restocking?

It depends on the style. We deal with many suppliers and receive deliveries nearly every day. But we cannot always get what we want when we want it, and sometimes suppliers discontinue things forever. If you need to know when a specific style is coming back, please let us know the name of both the style and brand, so that we can answer you as quickly as possible.

I need to order more socks than seem to be available! Do you have more?

If there are fewer than 12 of the item available on the drop-down quantity menu, then sadly that is all we have! Just let us know what you’re looking for and how many you’ll need, and we’ll gladly alert you when we have more in stock. If the quantity shows that 12 are available and you need more than that, please call or email us for an inventory quote and further assistance.

Do you offer bulk discounts?

We do offer some bulk discounts depending on manufacturer and quantity. Generally, our discount is 25% off a minimum order of 4 dozen or more of one specific item and color. We require a 50% down payment on bulk orders, and we offer free shipping to U.S. addresses. If you’re interested in placing a bulk order of 48 pairs or more, please email us with the following information:

1. Your full name (including your organization’s name, if it’s for an organization)

2. Requested item (name/color/quantity)

3. Shipping address

4. Date by which the items are needed

5. Contact information (name, address, email, and daytime phone number)

Is your site secure?

Absolutely. We do not ask for any personal information until you are on a secure page with a lock icon in the lower right corner of your browser. We never sell any information about our customers to anyone, ever, and we will not add you to any mailing lists.

How are orders shipped?

We ship in plain packages via U.S. Postal Service. Please see our shipping information page for details.

Do you accept international orders?

We do ship internationally via U.S. Postal Service to most countries. We require PayPal as payment for orders placed outside the U.S. and Canada; there are no exceptions at this time. Please see our shipping information page for details.

Do you have gift cards?

We offer plastic gift cards in the set amounts of $10, $25, $50, and $100. We can send them to either you or a recipient of your choice. We also offer email gift cards in any amount you like. Gift cards do not have to be spent all at once; you can use a gift card over and over til you’ve spent its full amount. Our gift cards never expire, so you may use them at your leisure.

Do you have wishlists?

We do! Create and verify an account with us (if you haven’t already), then click “wishlist” at the top of any page of our website to view, edit, and link to your very own personal list of sock dreams. You can add items to your wishlist by clicking “+ add to my wishlist” on the product page for that item. You can even add individual colors and sizes separately.

How do I pay?

We accept Visa, Mastercard, Discover, and American Express cards online and by phone. You can also pay through PayPal, even if you don’t have a PayPal account. (Once you’re on the PayPal payment screen, you can either log in to your PayPal account or click “Don’t have a PayPal account? Pay with your debit or credit card as a PayPal guest.”)

What is your return policy? How do I make a return?

Please see our returns information page for full details.

Can I place an order by phone?

You sure can! Just give us a call during our listed customer service hours, or leave a message with your name, number, and the best time for us to call back. Please note that there is a $5 handling fee for orders placed by phone.

Will I receive an order/shipping confirmation?

You should receive an automatically-generated order confirmation email as soon as your order is placed, as well as a shipping confirmation email (including a tracking number) once the stamp is printed for your order, but if there was a typo in your email address or you have a strict spam filter, you might not receive those emails. Sometimes email can be delayed on the server, or it may be hiding in your spam folder, so please be sure to check your spam folder before contacting us.

Can you send me a catalog?

In the interest of reducing our environmental impact, we do not offer a paper catalog. However, you can see our full selection of 1000+ items right here on our website, which will always be the most current listing of our products.

Do you offer wholesale?

We now offer wholesale year-round! Many of our items come from other wholesalers, so we cannot offer a wholesale discount on the sale of those items. We work with a small U.S. mill for our private lines of DreaM Stockings & Dreamer Socks, and we do not mass-produce anything, so we only accept wholesale accounts on a case-by-case basis. If you’re interested in applying for a wholesale account with us, please contact us for more information.

What size should I get?

If a style has size options available, they will be listed on the product page in the drop-down sizing menu. A few styles have a separate page for each size (due to different product numbers or colors available), but in those rare cases, a link to the other size will be included on both pages. Sock sizing can be a tricky beast, and there are many differing opinions about comfort among our variously-sized customers. Here’s our official sizing page, for reference. Use your own best judgment, and remember: everyone is shaped differently, and industry-defined dress/pant sizes or labeled weight limits really have very little to do with how things fit in terms of inches or centimeters. If you want to know more about a certain style’s sizing, just let us know all of your relevant measurements (thigh, calf, hips, etc.), and we’ll be happy to help you find styles that will fit you best!

Do you have socks for men?

Although we consider all of our products to be unisex, we do have a category for men’s socks. Socks found in this section were designed with men’s feet in mind, but can be worn by anyone with the feet to fit them.

Style is in the eye of the beholder…

Wear what you enjoy & enjoy what you wear!

Do you have socks for kids?

Sizing for children’s socks can be extra tough, since it needs to accommodate a whole range from infant to teen– we’d need a whole new stock room just to store all those little socks! We offer a handpicked selection of socks for babies and kids; this section will grow over time, just like your children.

Can I be a sock model?

Here at Sock Dreams, we believe the best way to know our products is to wear them ourselves. So we all wear them, and we take pictures of each other wearing them for our website; almost all of the models you see in our pictures are Sock Dreams employees. Sometimes we share the joy of being a sock model with our friends online, and we are always accepting fan pictures on our Facebook page. If your picture makes us especially happy, we may use it on our website or social media pages in the future!

Where did you get your shoes?!?

Since we have worn so many, many shoes, this can be a challenging question to answer! Lots of our shoes were found at secondhand stores over the years, so they’re regrettably untraceable or have been discontinued by now. Plus, we have some pictures of customers mixed in here and there, and who knows where they got their shoes? We now have a Sock Journal post to identify some of our more asked-about shoes, and if what you’re looking for isn’t covered there, you can always email us with a link to the picture, and we’ll see if we can find you an answer.

We do not have any exclusive deals with shoe retailers, and we do not have any intention of selling shoes in the future (at least, not online).

Can I use your photos?

If you’d like to use our images on your blog, social media, etc., we require credit and a link to be included with the image:

Image © SockDreams.com
http://www.sockdreams.com/products/item-name

Images must not be altered in any way. If you would like to use our images in print media (magazines, newspapers, etc.), please contact our Public Relations Department at info@sockdreams.com for permission and print-ready files.