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Customer Service
Ordering from us
- Finding your way around
- Adding items to the cart
- Using Gift Cards
- Payment Methods
- Shipping info
- Gift Orders
- Your Privacy
Finding your way around
We have links galore to help you find what you want here. Our many styles are split up between the main headings at the top listed as Socks and Accessories. Socks has everything from half socks to tights & leg warmers, accessories has arm warmers, leggings, gloves and every other non sock thing we offer. Be sure to check out What's New as well as our Sale section and ZAP! clearance section. And stop by our Sock Journal to see what we're saying about our socks & goings on at Sock Dreams.
Each section also has related links in the menu on the left side, above that you can find our search feature as well as an option to shop by brand via the drop-down list.
Adding items to your cart
Once you've found what you are looking for and clicked a link to see the detailed page you can see the various color/size options, complete with pictures by selecting them from the drop-down menus, click on "add to shopping bag" to put your choice in the cart. Most items also have fiber content & sizing information below the color choices. For more on Sock Sizing be sure to see the sizing info page.
Using Gift Cards
Enter your code in the "promo code" box in the shopping cart and click on adjust.
You can pay with multiple cards.
When you find "O" in your code it will always be the letter O, never the number 0.
You cannot use a gift code to buy another gift card.
Payment Methods
- Visa, MasterCard, American Express, Discover & PayPal are accepted by our online check out system (If you are ordering outside the US or Canada we require payment via PayPal and you will not see a credit card option). After submitting all your billing information you will see a page thanking you for your order. A confirmation email should arrive within 15 minutes. If you see a page saying we were unable to process your order it is usually because your card was declined. This can happen for a variety of reasons including your billing address & CVV not matching what your issuing bank has on file. If you do not get a confirmation email it could be because you mistyped your email. Send us an email to be sure we got your order and please include the name you entered in the "Bill To" field, an order number if you noted it and the date you ordered. When you do get your confirmation please double check the shipping information and the items you ordered and let us know about any discrepancies as soon as possible, we often send out orders so quickly that if you wait a day it may be too late to update the information.
- You can place your order by phone at +1 888 71 SOCKS /1.888.717.6257 Monday - Friday 10:00 AM - 4:00 PM Pacific. If we are not available to answer the phone just leave us your name, number and the best time to call back. Also, please note: free shipping does not apply to orders placed by phone.
Shipping Info
Please visit the Shipping Info section for full details on US and International shipping.
Gift Orders
If your order is a gift you can select that option during check out to hide prices and include a personal note to the recipient (this will show up on the invoice, without prices, which we will include with the order).
Your Privacy
Please read our Privacy Policy to understand how much we value your privacy & which security measures we employ. We require that you enter the CVV on your credit card, there is a link showing you where to find it when it is needed. Rest assured that it is only for your security, we NEVER see your CVV, full credit card number, or your expiration date. The CVV is only required in an effort to reduce fraudulent credit card use.